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Contact Centre Agent

Interacts with customers to provide information or resolve service issues.

Any StreamNSQF Level 6
At a glance
Salary range in India
₹1.5L – ₹3.6L/year
Market demand
stable
LowVery High
Minimum qualification
12th
Work environment
Office / Hybrid / Remote

Your pathway into Contact Centre Agent

1
Step 1
12th pass
2
Step 2
Vocational certificate
3
Step 3
Diploma entry

Skills you'll need

administrative skills
Core skill
public service
Core skill
communication
Core skill
integrity
Core skill
analytical thinking
Core skill

Salary breakdown in India

Junior (0–2 yrs)
Entry Level
Mid (2–5 yrs)
Mid Level
Senior (5–8 yrs)
₹1.5L – ₹3.6L/year
Lead / Head
Upper Range

What does a Contact Centre Agent actually do?

Interacts with customers to provide information or resolve service issues.